Shipping policy

The delivery of the Products is carried out at the address indicated in the Order and reported in the Order Confirmation. 
 
Some areas may not be reachable or involve additional delivery costs, this fact will be highlighted directly in the order. We point out in particular that no deliveries are made to Livigno and Campione d'Italia.


Delivery is entrusted by Iperverde to the following couriers: 

  • GLS
  • Italian post
  • SDA
  • Bartolini
  • Robustelli Trasporti
  • TNT
  • UPS

 

The Customer will receive an e-mail directly from the courier with the tracking of the shipment, if this service is provided by the Courier. 
 
The Customer undertakes to be present personally or through a representative at the delivery address for the collection of the Products. 
 
In case of non-delivery due to even temporary absence of the Customer, the Courier will automatically make a second delivery attempt. If the second attempt is also unsuccessful due to the absence of the recipient, the Seller will contact the Customer in order to agree, where possible, a further attempt which, however, may lead to an increase in costs for the Customer. 
 
Delivery costs are charged to the customer and calculated directly in the cart. The costs are indicated before the user sends the Order. 
 
The Customer undertakes to collect the Products ordered. Iperverde is not responsible for any delays due to causes attributable to the Customer (eg. lack of availability, wrong address, refusal to receive the Products, etc.). In case of refusal or non-delivery not attributable to the courier, all shipping costs, even the additional ones incurred, will be charged to the customer. 
 
The delivery of the Products is carried out only on the street level and is guaranteed only for homes that can be reached with the ordinary means provided to the courier. The Customer undertakes to report any particularities or characteristics of the place of delivery that may make delivery by normal means of transport impossible or particularly burdensome. 
 
The risk of loss or damage to the goods is transferred to the Consumer Customer when the same comes into possession of the Products, while it is transferred to the Professional Customer when the Products are delivered by the Seller to the courier. 
 
The risk of loss or damage to the goods is transferred to the Consumer Customer at the time of delivery of the Products to the courier if this has been chosen independently by the consumer and not proposed by Iperverde. 
 
In any case, the Customer undertakes to check that all the packages indicated in the courier's documents are delivered and that they are perfectly intact including the tapes used to close the packages. If the package is crushed, cut, broken or tampered with, the Customer is required to collect it subject to control, reporting it in writing on the courier's document and promptly informing Iperverde at the following address eshop@iperverde.it. 
 
Terms of delivery: the delivery terms run from the Order Confirmation. Iperverde undertakes to ship the Products without undue delay and in any case no later than 30 days from the date of sending the Order Confirmation. 
 
It is understood that any delivery times indicated are not binding but only indicative and Iperverde is not responsible for any delays and / or impossibility in the fulfillment of its obligations under the Contract if such delay and / or impossibility are caused by circumstances beyond beyond its reasonable control (such as, for example, natural disasters, adverse weather conditions, strikes, accidents directly or indirectly involving means of transport, delays in distribution, etc), reserving the right to extend the terms, appropriate to the circumstances, necessary to fulfill these obligations. Unilateral requests placed in the order notes that require deliveries by appointment or services not currently provided by Iperverde are not valid. 

Local Delivery:
Some products can only be shipped with the local delivery service. 
It is possible to take advantage of the Local Delivery service in the municipalities belonging to the following ZIP codes:

  • 23010 (excluding the municipalities of Albaredo per San Marco, Bema, Gerola Alta, Pedesina)
  • 23011
  • 23012
  • 23013
  • 23014
  • 23015
  • 23016
  • 23017
  • 23018
  • 23019
  • 23020 (excluding the municipalities of Gordona, Mese, Piuro, Prata Camportaccio, S.Giacomo Filippo)
  • 23023
  • 23026
  • 23030 (excluding the municipalities of Valdisotto, Valfurva)
  • 23031
  • 23036
  • 23037
  • 23100